WhatsApp Chatbot for Automating Medical Lab Assistance
WhatsApp-based patient care automation system developed for Laboratorio de la Mujer y el Niño, enhancing efficiency and availability in clinical communication.
ChatbotProject Overview
Client: Clinical laboratory seeking to improve patient communication.
Request: Automate frequent queries and streamline appointment/result management via WhatsApp.
- Fully customized WhatsApp Web chatbot
- Flow-based conversations for appointments, reschedules, results, and payment confirmations
- Intelligent validations and retry logic
- Configurable business hours
- Admin commands via internal group
Implementation Steps
Step-by-step process we followed for this project
Needs assessment
The clinical lab contacted us looking to automate patient support via WhatsApp.
Solution validation
We met with the client and validated possible conversational flows and tools.
Conversation flow design
We created a flowchart outlining all possible patient attention paths.
Code implementation
We translated the flow into logic and developed a fully customized bot.
Launch and optimization
We deployed the bot, observed its behavior, and fine-tuned it for optimal experience.
🌟 Summary
Situation
A clinical laboratory needed to automate WhatsApp-based patient interactions to reduce operational burden and enhance response times.
Task & Action
Developed a WhatsApp Web chatbot with custom conversational flows for appointments, results, and payment confirmations. Included smart validations, retry logic, configurable schedules, and internal admin controls.
Result
• 24/7 automated attention
• Manual intervention only when necessary
• 25.66 hours saved monthly
• $174 USD in cost reduction per month
• Improved patient satisfaction and operational efficiency